An exciting opportunity has arisen for a driven individual looking to work for a family run opticians.

Job Role and Responsibilities 

Overview of role

At Rose Opticians we understand the importance of sight and first class customer service which is why we are looking for an enthusiastic individual looking for a career in Optometry. As an Clinical Assistant  you will be the face of Rose Opticians, greeting existing and potential clients as they enter the practice. You will be required to prepare letters, as well as Optical documentation. You will be responsible for undertaking a variety of administrative duties and clerical support including (but not limited to) answering inbound telephone queries and making outbound calls to clients and clinicians, as well as ensuring Rose Opticians has a strong social media presence.

We are looking for someone who will take a proactive role in ensuring the practice is an inviting environment. If you believe you will make a fantastic addition to Rose Opticians, we would like to hear from you.

This role has lots of room to learn and develop. Do get in touch if you think you are the right person.

Skills and experience

Functional / Technical Competencies

  • Interest in optics, being a spectacle and contact lens wearer is helpful but not essential.
  • Able to communicate effectively to customers of all ages and backgrounds.
  • Attention to detail is essential
  • Ability to effectively utilise Microsoft Office & Google Drive (particularly Word & Excel)
  • Knowledge of Anydesk is desirable but not essential.

Work Experience

  • At least 5 years’ experience in a customer or client facing role would be advantageous
  • Experience with CRM systems is desirable.

Education / Qualifications

  • A good general education is required [including at least a C or above in English and Maths at GCSE level]

 Personal requirements

  • Excellent communication and interpersonal skills
  • Results driven, with a strong sense of accountability
  • A proactive, motivated approach with the ability to operate with urgency and prioritise work accordingly
  • Strong decision-making skills and the ability to demonstrate sound judgement
  • A structured and logical approach to work
  • Strong problem-solving skills
  • A creative and innovative approach to work
  • The ability to manage large workloads and tight deadlines
  • Excellent attention to detail and accuracy
  • A calm approach, with the ability to perform well in a pressurised environment
  • Excellent Microsoft Office skills and Social Media knowledge.

To apply

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